Refund Policy

Last updated: 23 September 2026

This policy covers payments made directly to Brix Job at brixjob.com, operated by Brix Group International, for employer packages and paid career services. Searching and applying for jobs remain free.

1. Unused purchases

If you change your mind or buy the wrong package, you can request a full refund within seven calendar days of payment, provided none of the paid services has been used or performed.

Creating an account, signing in, receiving credits or uploading a document does not, by itself, count as using a paid service. Publication of an advert, delivery of an AI result or work actually performed by a human reviewer does count.

The seven-day window is our additional refund offer. It does not remove your right to cancel services that have not yet been performed or seek a remedy for a payment error or a service that falls short of what was agreed.

2. Employer packages

A posting credit is used when the vacancy is approved and published. Submitting a vacancy for review does not use the credit.

If your vacancy is rejected before publication, you may correct and resubmit it, retain the unused credit or request a refund for the undelivered service. A delay in our review will not remove this refund option.

Once an advert is live, advertising already provided is not refundable solely because you change your hiring plans or receive fewer applications than expected. If you cancel before the booked advertising period ends, we will assess the undelivered portion under section 4.

Paid visibility does not guarantee applications, a successful hire or a particular recruitment outcome. We remain responsible for delivering the advertising service you purchased.

3. AI CV reviews, rewrites and cover letters

An AI service is used when the requested result is successfully generated and made available to you. A result remains subject to the quality and delivery protections below, even after it has been generated or downloaded.

A failed request should not consume a credit. If a credit is deducted without a result, we will restore it. You may instead request a refund for the affected undelivered service.

If a result is missing, unusable because of a fault, or materially fails to provide the service described at purchase, you may request an appropriate correction or a refund reflecting the failure.

A change in wording preference alone does not entitle you to a refund for work properly delivered. Any revision included in your package remains available under its stated terms. AI services do not guarantee interviews, job offers or employment.

4. Partly used packages and other cancellations

You may contact us to cancel services that have not yet been performed, including after the seven-day window. We will assess what has already been delivered and explain any refund calculation in writing.

For a bundle, the calculation will reflect the price you actually paid and the portion delivered. We will not retrospectively charge higher standalone prices for services you have already used. Any lawful cancellation charge must be reasonable, disclosed before purchase and explained to you.

Where human CV review or recruitment support is offered, cancellations will also take account of work already performed and any milestones agreed before payment. A fully unused purchase qualifies for the seven-day offer above.

5. Payment errors and service failures

We refund confirmed duplicate payments and charges made in error. If a payment was taken but no order was created, contact us so we can trace it and arrange delivery or the appropriate refund. If the payment failed and the funds were not received by us, we will help you trace the reversal with the payment provider.

If we do not deliver an agreed service, you may request a refund for the undelivered portion. If the whole purchase remains undelivered, the refund will be the full amount paid. If a service falls materially short of what was agreed, you may request correction or a refund reflecting the extent of the failure.

These remedies are not limited to the seven-day window. We will not require you to accept credits or a replacement service instead of a refund to which you are entitled.

6. How to request a refund

Email [email protected] with your account email address, order number or payment reference, the package purchased and the reason for your request. Include screenshots if they help explain a problem. Never send your card PIN, password or one-time code.

We aim to review requests within five working days and submit approved refunds within two working days of approval. If we need more information or time, we will explain why and keep you updated.

Refunds normally go back through the original payment method. Where that is not possible, we will agree a secure alternative and verify the recipient. Payment-provider and bank processing can take additional time; we will provide the refund confirmation and available tracking details.

We do not deduct an administration fee or payment-processing fee from an approved full refund. Refunded purchases will have the corresponding unused credits or benefits cancelled, with any unaffected paid balance retained.

7. Your rights

Nothing in this policy limits your rights under applicable Nigerian consumer protection law. You may use available complaint or dispute channels if a concern remains unresolved.